1) Goods being returned because they are defective or incorrect as a result of error on our part will be replaced or refunded as long as you inform us within 48 hours of receiving the goods.
2) Earrings cannot be returned unless faulty, due to hygiene reasons.
3) We will not refund bespoke pieces or items that have been changed from the original design unless they are faulty.
4) You have 14 days from the day you receive your goods to return them to us unused and in their original condition and packaging for a refund (excluding products mentioned in term 3). You are responsible for the cost of returning the item(s). Please obtain a certificate of posting when you return your parcel. These are available free at the post office. Please contact us for a returns address.
