We hope that you will be delighted with your purchase, but if for any reason we fail to meet your expectations, you may return or exchange your items within 7 days of receipt. Contact us before sending any goods back.
Providing the items you wish to return are unworn and in a good condition in their original packaging, we will issue a full refund or an exchange. Refunds will be processed as soon as possible although you should allow up to 28 days for the refund to show up in your account. Refunds will be made to the original payment card used for your order.
All returns should be sent via Special Delivery. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcels.
Please note that we do not refund original delivery charges, or the cost of returns postage except where the return is the result of our own error.
Bespoke items, or items which have been tailored to your individual requirements, cannot be returned unless faulty.
We are unable to accept the return of earrings in compliance with current Health & Hygiene Regulations.
If the goods you have received are faulty or you have received the wrong goods by mistake, please follow the procedure outlined above. You have 14 days from receipt of the faulty or wrong goods to return them to us.
